Resident Satisfaction Survey

Council has committed to undertaking a formal and independent survey of residents every two years to gain an insight into:

• how the Council is perceived by the community it serves
• satisfaction with the local area
• satisfaction with key council services
• how informed residents feel
• and their perception of the value for money the Council provides.

The information gathered is shared across all service areas and used to inform a number of performance improvement measures including our annual service plans, performance improvement plan and financial statements.     

The most recent survey was completed in November 2023.  The Executive Summary and Full Report of that Survey are available to download on the links below.  

2023 Resident Survey Executive Summary (PDF, 618 KB) (opens new window)

2023 Resident Survey Full Document (PDF, 1 MB) (opens new window)

Key headline feedback in 2023