Help to Make a Complaint

We understand that you may be unable or reluctant to make a complaint yourself.   We accept complaints from the representative of a person who is dissatisfied with our service.  We can take complaints from a friend, relative, or an advocate, if you have given them your written consent to complain on your behalf. 

Elected Members of Ards and North Down Borough Council can act on behalf of a complainant.  When they do so, they must adhere to the Code of Conduct for Elected Members (PDF) [393KB](opens new window) (the Code).  If you would like support from an Elected Member, you can find contact details here: Find my Councillor

You can find out about advocates in your area by contacting: 

Community Advice Ards & North Down (CAAND) - Bangor, Bangor Community Hub, 39A Hamilton Rd, Bangor, Co Down, BT20 4LF 

0300 123 9287 (telephone advice) 

You can find out about advisers in your area through Advice NI: Welcome to Advice NI | Advice NI

We are committed to making our service easy to use for all members of the community.  In line with our statutory equality duties, we will always ensure that reasonable adjustments are made to help you access and use our services. If you have trouble putting your complaint in writing, or want this information in another language or format, such as large font, or Braille, please tell us in person, telephone us on 0300 133 3333 or fill out our enquiry form Contact Us